Refund policy

WAJHI LEGACY — Return & Refund Policy

Last Updated: June 2026

At Wajhi Legacy, customer satisfaction is our priority. We carefully inspect every watch and pair of sunglasses before dispatch to ensure you receive a premium-quality product.

Please review our Return & Refund Policy below.

Returns

We accept returns only under the following conditions:

✅ You received the wrong item.

✅ You received a damaged product.

✅ You received a defective product.

To be eligible for a return:

  • The request must be made within 3 days of receiving the order.
  • The product must be unused and in its original condition.
  • All original packaging, tags, accessories, and protective materials must be included.
  • Proof of purchase and clear photos/videos of the issue must be provided.

Non-Returnable Items

For hygiene and quality assurance reasons, we do not accept returns for:

  • Change of mind purchases
  • Incorrect orders placed by customers
  • Products damaged due to misuse
  • Products showing signs of wear after use
  • Sale or promotional items
  • Customized or personalized products (if applicable)

Damaged or Incorrect Products

If your order arrives damaged or incorrect:

  1. Contact us within 48 hours of delivery.
  2. Send clear photos or videos showing the issue.
  3. Include your order number.

After verification, we will arrange a replacement or refund where applicable.

Refund Policy

Once your return request is approved and the product is received and inspected:

  • Refunds will be processed within 7-10 business days.
  • Refunds will be issued through the original payment method whenever possible.
  • For Cash on Delivery orders, refunds may be processed through bank transfer or mobile wallet.

Shipping charges are non-refundable unless the error was on our side.

Replacement Policy

If a product qualifies for replacement:

  • A replacement item will be shipped at no additional cost.
  • Replacement requests are subject to stock availability.
  • If the item is unavailable, a refund or store credit may be offered.

Order Cancellation

Orders may be cancelled before shipment.

Once an order has been dispatched, cancellation requests cannot be accepted.

Quality Assurance

Every product sold by Wajhi Legacy undergoes quality inspection before dispatch. Minor variations in color, texture, or appearance due to lighting, photography, or screen settings are not considered defects.

Contact Us

For return, replacement, or refund requests, contact us:

Wajhi Legacy

📧 Email: callmewajhi.minhas@gmail.com

📱 WhatsApp: +92 303 8077626

Simple Policy Summary (For Product Pages)

✅ 3-Day Return Window

✅ Replacement for Damaged or Wrong Items

✅ Secure Refund Process

✅ Quality Checked Before Dispatch

✅ Dedicated WhatsApp Support

TIMELESS. AUTHENTIC. YOURS.
— WAJHI LEGACY